No Pain, All Gain! - Lift table cart

• Our shipping policy currently extends to the 48 states in the contiguous United States. We are currently not shipping to any other areas. 

At present, we offer a 30-day satisfaction guarantee for the Universe Cart. [LINK HERE]

• The duration of the battery life for the Universe Cart depends on the battery capacity selected. We offer both 3Ah and 6Ah batteries. To provide guidance, we conducted testing to determine the approximate number of times the lift can be raised and lowered with each battery option. Please note that the actual number of cycles may vary based on the load placed on the cart
• With a full load of approximately 150 pounds, the 3Ah battery lasted for approximately 80 cycles, which entails fully raising and lowering the lift mechanism. For specific usage scenarios and recommendations regarding battery life and performance, please refer to the product manual or contact our customer service team for assistance. We are dedicated to ensuring that our customers have the information they need to make the most of their Universe

• Yes, a minimal amount of assembly is required for the Universe Cart. The handlebar is disconnected to facilitate packaging for shipping. Assembly involves reattaching the handlebar using two clips and connecting one electrical connector and two brake cables. While an experienced assembler could complete this task in a couple of minutes, new customers may require approximately five minutes for assembly. For your convenience, we provide clear instructions to guide you through the assembly process. Additionally, we have an assembly video [LINK HERE] available to further assist you in assembling your Universe Cart. 

• Yes, the Universe Cart can be collapsed for storage to save space when not in use. To do so, the user can lower the load platform to its lowest position and remove the handlebar. Once the handlebar is removed, the cart can be tipped on one end, reducing its dimensions to approximately 25 inches in length and 14 inches in width. While in this collapsed state, the total length of the cart becomes its height, optimizing floor space utilization. This feature makes it convenient to store the Universe Cart in closets, garages, or other compact storage spaces when it’s not needed for transportation tasks.

• The Universe Cart is constructed from a combination of durable materials designed to ensure reliability and longevity. The frame, lift, and handlebar are crafted from steel, providing robust support and stability during use. The load platform and sides of the cart are made from ABS plastic, known for its strength and impact resistance. The actuator, primarily aluminum on the exterior, contributes to the cart’s smooth lifting mechanism.  The battery is a lithium-ion battery, offering efficient power storage and longevity. These materials are carefully selected to ensure the durability and functionality of the Universe Cart, providing users with a reliable tool for their transportation needs.

• The Universe Cart has undergone testing in various weather conditions, including rain and extreme temperature fluctuations from sub-freezing winters to hot summers, without encountering any issues. While these tests have demonstrated the cart’s resilience to weather elements in short-term exposure, it’s important to note that prolonged exposure to harsh weather conditions, such as leaving it outdoors in the rain for extended periods, has not been extensively evaluated. Therefore, while the Universe Cart exhibits weather-resistant qualities based on our testing, we recommend exercising caution and avoiding prolonged exposure to extreme weather conditions whenever possible. 

• Yes, we understand that wear and tear or unexpected damage can occur over time, so we plan to provide replacement parts for sale to ensure the longevity and functionality of your Universe Cart. 
• Replacement parts will be available for the main components that may require maintenance or replacement, including the battery, sides, load platform, actuator, and wheels.